265bet Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how 265bet ("we", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by users ("you", "the Player") when you access or use the 265bet platform located at 265bet.biz. It is intended to give you a clear, honest account of our data practices so that you can make informed decisions about the information you share with us.

This Privacy Policy forms part of the overall legal agreement between you and 265bet and should be read in conjunction with the Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data handling matters, this Privacy Policy takes precedence.

265bet operates primarily to serve players based in Bangladesh. Our platform is offered in English, and all support and compliance functions operate on Bangladesh Standard Time (BST, UTC+6). Where this Privacy Policy references local law, it refers to the laws applicable to 265bet's operational context at the time of writing.

2. Personal Data We Collect

265bet collects personal data through several distinct channels. The categories of data we collect, and the context in which each category is collected, are set out in the table below:

265bet does not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is contained in KYC identity documents), or health data unless you voluntarily disclose such information through a support interaction. If such data is incidentally received, it will not be processed for any purpose beyond resolving the immediate support matter.

3. How We Use Your Personal Data

265bet uses the personal data we collect for the following specific and legitimate purposes:

• Account creation and management: To register your account, verify your identity, maintain your account records, and process login sessions securely.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels; to maintain accurate financial records; and to resolve any transaction disputes.
• KYC and fraud prevention: To verify your age and identity as required by our internal compliance procedures; to detect and investigate suspicious account activity, money laundering, and prohibited conduct as defined in the Terms & Conditions.
• Platform operation and improvement: To monitor platform performance, identify and fix technical faults, analyse aggregate usage patterns, and improve the overall user experience for Bangladeshi players.
• Customer support: To respond to your enquiries, resolve complaints, process self-exclusion requests, and manage responsible gaming tool activations.
• Responsible gaming compliance: To enforce self-exclusion periods, apply deposit and session limits you have set, and identify patterns of behaviour that may indicate problematic gambling.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and news about upcoming events (BPL, IPL, T20 tournaments, Eid promotions, etc.) where you have explicitly consented to receive such communications.
• Legal and compliance obligations: To fulfil any legal obligations imposed on 265bet, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

265bet does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, except in the context of our fraud and risk monitoring systems. Where such automated processing flags your account for review, you may request that a human review be conducted by contacting support.

4. Legal Basis for Processing

265bet processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including account registration, payment processing, and dispute resolution.
• Legitimate interests: Processing carried out for 265bet's legitimate operational interests, including fraud prevention, platform security, analytics, and customer support, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for marketing communications, where you have provided explicit, freely given, and revocable consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
• Legal obligation: Processing necessary for 265bet to comply with applicable legal requirements, including responding to lawful requests from competent authorities.

5. Data Sharing & Third-Party Processors

265bet does not sell, rent, or trade your personal data to unaffiliated third parties. We share personal data only in the following limited circumstances and only with parties who are bound by appropriate data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and any other payment processor through which you initiate transactions. These parties receive only the data necessary to process the specific transaction (e.g., wallet number, transaction amount, reference ID).
• KYC and identity verification partners: Third-party verification services that process identity documents on our behalf to confirm your age and identity. These providers operate under strict data processing agreements and are prohibited from using your data for any other purpose.
• Game technology providers: Software studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe, whose games are hosted on the 265bet platform. These providers receive session tokens and game-event data necessary to operate their games; they do not receive your full personal profile.
• Technology and infrastructure partners: Cloud hosting providers and cybersecurity vendors who support the operation of the 265bet platform. These parties process data only as directed by 265bet and may not use it independently.
• Legal and regulatory authorities: Where 265bet is required by law, court order, or a lawful request from a competent authority to disclose personal data, we will comply and will endeavour to notify you to the extent permitted by law.

All third-party processors engaged by 265bet are required to maintain the confidentiality of your data, implement appropriate security measures, and process your data solely for the purposes specified by 265bet.

6. Cookies & Tracking Technologies

265bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse aggregate usage patterns. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential to the operation of the platform. These cookies enable you to log in, maintain your session, and use core features. They cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences such as language settings, notification preferences, and responsible gaming limits you have set. Disabling these cookies may reduce the personalisation of your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the 265bet platform — pages visited, session duration, navigation paths. This data helps us identify areas for improvement. These cookies do not identify you individually.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login behaviour. These cookies are strictly necessary for platform security.

265bet does not use third-party advertising or behavioural targeting cookies. We do not permit ad networks to place cookies on 265bet.biz. You can manage cookie preferences through your browser settings; however, disabling strictly necessary or security cookies will impair your ability to use the platform.

7. Data Security

265bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 265bet servers;
• Encrypted storage of sensitive data fields including financial records and KYC documents, using industry-standard encryption algorithms at rest;
• Access controls: Personal data is accessible only to 265bet personnel who require it to perform their specific job functions. All internal access is logged and subject to periodic review;
• Intrusion detection systems and continuous security monitoring on all platform infrastructure;
• Regular security assessments including vulnerability scanning and penetration testing conducted by qualified security professionals;
• Incident response procedures: In the event of a data security incident affecting your personal data, 265bet will notify affected players without undue delay and implement containment and remediation measures promptly.

While 265bet takes all reasonable steps to protect your personal data, no online system can guarantee absolute security against all possible threats. You also have a role to play in protecting your account — do not share your password, do not use easily guessable credentials, and contact support immediately if you suspect unauthorised access to your account.

8. Data Retention

265bet retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by our internal compliance procedures. Our general retention schedule is as follows:

• Active account data: Retained for the duration of your account plus a post-closure period of up to 5 years, to allow for dispute resolution, fraud investigation, and compliance reviews.
• KYC documents: Retained for the duration of your account plus 5 years post-closure. Documents are stored in encrypted form and access is strictly restricted.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with our internal record-keeping requirements.
• Customer support communications: Retained for 3 years from the date of the last interaction, to allow for follow-up and quality review.
• Technical and usage logs: Retained for up to 13 months from the date of collection for security monitoring and platform improvement purposes, after which they are anonymised or deleted.
• Marketing consent records: Retained for 3 years from the date of the last consent action (opt-in or opt-out), to demonstrate compliance with marketing consent obligations.

Once the applicable retention period has elapsed, personal data is securely deleted, anonymised, or pseudonymised so that it can no longer be associated with you as an individual.

9. Your Data Rights

As a player on the 265bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Right]":

• Right of access: You may request a copy of the personal data 265bet holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Minor corrections (e.g., spelling of name, contact number update) can be requested directly via support.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data. This right is subject to limitations where we are required to retain data for compliance or legal purposes (see Section 8). Where erasure is not possible in full, we will explain why and carry out partial deletion or anonymisation where feasible.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to object to marketing: You may object to the processing of your personal data for direct marketing purposes at any time. This will be actioned immediately upon receipt of your request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

265bet will acknowledge all data rights requests within 48 hours (BST) and will provide a substantive response within 30 calendar days. In cases of complex or high-volume requests, we may extend this period by a further 30 days and will notify you accordingly.

10. Children & Minors

265bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not access, register on, or use the 265bet platform in any capacity.

If 265bet discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the collected data to the extent permitted by our fraud prevention obligations, and retain only the information necessary to prevent re-registration by the same minor.

Parents and guardians who believe a minor may have accessed the platform using their credentials or have otherwise registered an account are strongly encouraged to contact support at [email protected] immediately. 265bet takes underage gambling prevention extremely seriously and will act on all such reports with urgency. We also recommend using parental control tools on shared devices to prevent access to gambling websites.

11. Third-Party Links & Embedded Content

The 265bet platform may contain references to third-party service providers (such as payment processors and game studios) in the context of describing our services. 265bet does not embed third-party social media widgets, advertising content, or external tracking pixels on its platform pages.

Where the platform contains links to third-party websites (for example, within game lobby interfaces provided by game studios), those websites operate under their own privacy policies and 265bet has no control over, and accepts no responsibility for, the data practices of those third parties. We encourage you to review the privacy policy of any third-party website you visit via an external link.

12. Updates to This Privacy Policy

265bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, we will notify you via your registered mobile number or email address.

Your continued use of the 265bet platform following the effective date of any revision constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this page periodically to remain informed of how we protect your personal data. Archived versions of this Privacy Policy are available upon request by contacting support.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 265bet handles your personal data, please contact us using the details below. All privacy-related communications are handled by our dedicated data protection team.

For matters relating to responsible gaming, self-exclusion, or deposit limit requests, please visit our Responsible Gaming page or contact support directly.